Introduction | Why attend? | Audience profile

Introduction

New metering technologies have demonstrated that losses may be reduced down to less than ten percent from the more than 20 percent that has been typical across the Central American and Caribbean region for the past many years. While such high investment projects may be difficult to justify, particularly for public utilities, it is essential that companies move to introducing these technologies – keeping in mind their level of return.

Metering Central America & Caribbean's focused training, networking and discussion forum will demonstrate how electricity, water and gas utilities can reduce losses, increase customer satisfaction, be more efficient and offer cost-effective services through improved revenue management, customer service, billing, energy management and modern technology choices.

The event is the annual forum for Central American, Caribbean and international experts to come together and discuss strategies as well as technical improvements to the customer-end technology sector.

Topics to be discussed include standards, meter tests, regulatory updates, revenue management, revenue protection, tariff structuring, metering technologies including AMR, advanced metering including smart grids, remote management, meter data management, energy management, prepayment, billing systems, payment solutions, and customer relationship management.

Why attend?

• Discuss the new regulatory frameworks about the reduction of energy losses
• Learn how non-technical losses CAN be reduced with technology
• Discover the new standards shaping the metering industry in the region
• Explore the synergies between prepayment and AMI
• Hear the direction AMI is taking in the region
• Get return on investments from the solutions and technologies presented
• Gain insight into how AMI can play a key role in energy losses management, predictive maintenance, outage management and improved operational efficiency
• Discover the value of the metering data and how it can be leveraged
• Hear about the strategies to improve customer service
• Get answers from the industry's principal manufacturers

Audience profile/Who should attend?

Professionals who fulfill metering and customer management functions within electricity, gas and water utilities, municipalities and cooperatives, including:

• Prepayment / AMR / Smart metering and metering project directors / managers / supervisors
• AMI directors / managers / supervisors
• Data and MDM directors / managers / supervisors
• Revenue protection and assurance directors / managers / supervisors.
• IT professionals within utilities (senior and mid-management)
• Customer services people within utilities (senior and mid-management)
• Commercial people within utilities
• Consultants
• Vendors of billing, CRM/CIS products and solutions
• CEOs, CIOs, CTOs

Vendors wishing to sell their products and services to utilities, municipalities and cooperatives, including:

• Consultants
• Meter service providers
• Vendors of metering products and solutions.

Professionals who fulfill regulatory and project planning functions within utilities, municipalities and cooperatives as well as within government agencies, including:

Regulators

• Demand response directors / managers / supervisors
• Financial directors / managers / supervisors
• Regulatory affairs directors / managers / supervisors
• Tariff / pricing professionals within utilities and regulators.

Other functions, including:

• Academics with an interest in utilities IT and/or metering
• Associations and the media
• Energy service providers / Energy marketers
• Venture capitalists.